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Patron Notices

There are several ways patrons can be notified for holds, overdue materials, renewals, bills, or manual messages. However, patrons will receive one notice via the delivery method of their choice in their user record for bills, holds and overdues. See below for details.

Notice Schedule 

6:00 AM - Hold Cancellation Notices
8:30 AM - Courtesy Notices
9:00 AM - Bill Notices
11:00 AM - Overdue Notices 
2:00 PM - Hold Pickup Notices
5:00 PM - Hold Pickup Reminder Notices
 

Hold Pickup Notices

Hold Pickup Notices are scheduled to run daily. Hold Pickup Notice Reminders are sent 3 days after the hold pick-up notice was sent.

The order of report, and thus order of priority in contact method is:

  1. If the patron has Hold Pickup Notice checked in SMS Contact Info tab
    • System sends SMS text message
  2. If the patron has Notice Preference = PHONE
    • SWAN Notice Dialer will send an automated phone message to the patron for hold pickup. No reminder hold pickup notice is sent via automated phone.
    • The SWAN Notice Dialer will dial patrons 7 days a week, up to 3 times between the hours of 10:30 am and 7:30 pm
  3. If an email address is entered in the email address field of the patron record
    • Email message will be sent. Note: Email messages contain the most complete transaction information, detailing specific items.
  4. If none of the above methods are available for notification
    • The patron receives no notice. Patrons are encouraged to proactively check My Account in the OPAC or mobile apps to determine account status and item availability.

Hold Cancellation

Hold Cancellation notices are sent via email. The patron receives a notice if their hold has expired on the hold shelf or expired without being filled. Notices will also be sent if publications have been canceled. 

 

Courtesy Notices

Courtesy notices are sent daily. The courtesy notice looks at items due in 2 days. 

The order of report, and thus the order of priority in contact method is:

  1. If the patron has the Overdue Notice box checked in the SMS Contact Info tab
    • The system sends an SMS text message
  2. If an email address is entered in the email address field of the patron record
    • Email messages will be sent. Note: Email messages contain the most complete transaction information, detailing specific items.
  3. If neither of the above methods are available for notification
    • The patron receives no notice. Patrons are encouraged to proactively check My Account in the OPAC or mobile apps to determine account status and item availability.

Overdue Notices

1st Overdue notices are sent at 7 days overdue. 2nd Overdue notices are sent at 21 days overdue.

The order of report, and thus the order of priority in contact method is:

  1. If the patron has the Overdue Notice box checked in the SMS Contact Info tab
    • The system sends an SMS text message
  2. If the patron has Notice Preference = PHONE
    • SWAN Notice Dialer will send an automated phone message to the patron for 1st Overdue. No automated phone message is sent for 2nd Overdue.
    • The SWAN Notice Dialer will dial patrons 7 days a week, up to 3 times, between the hours of 10:30 am and 7:30 pm.
  3. If an email address is entered in the email address field of the patron record
    • Email messages will be sent. Note: Email messages contain the most complete transaction information, detailing specific items.
  4. If none of the above methods are available for notification
    • The patron receives no notice. Patrons are encouraged to proactively check My Account in the OPAC or mobile apps to determine account status and item availability.

Print overdue notices are no longer sent, as of March 2020. These print overdue notices will not be reinstated.

Bill Notices

Bill notices are sent daily.

The order of report, and thus the order of priority in contact method is:

  1. If an email address is entered in the email address field of the patron record
    • Email messages will be sent
  2. If no email address is available,
    • Patron information and billing detail is sent securely to our partner Unique Management Services (UMS). They print and mail bills the same day.

All times above are an approximation and may be delayed if indexing errors occur. 

Notice Wording (Delivered)

Hold Pickup Notice         
Hold Pickup Reminder Notice         
1st Overdue Notices         
2nd Overdue Notices         
Billing Notices         
Canceled Hold Notices         
Expired Notices  
Courtesy Notices

Hold Pickup Notice

Text Notice (Hold Pickup SMS):         
Your holds are ready for pickup. Check your online account for details.

Text Notice (Hold Pickup SMS Polish):         
Twoje zarezerwowane materiały są gotowe do odbioru. Sprawdź swoje konto online, aby uzyskać szczegółowe informacje.

Text Notice (Hold Pickup SMS Spanish):         
Sus artículos están listos para recoger. Para más información, ingrese a su cuenta en línea.

Phone (Hold Pickup)
Hello, this is a message from the (*Library*) for:… (Patron’s name) You have one or more items available for pick up at the library. For more information please contact the (*Library*) at (*Library Phone Number*). You can also login and view your library account online at catalog dot swanlibraries dot net. Thank you and have a great day.

Email Notice (Hold Pickup):         
Your holds are ready for pickup.         
If you no longer want these items, please cancel your holds online.

Email Notice (Hold Pickup Polish):         
Twoje zarezerwowane materiały są gotowe do odbioru. Jeśli już ich nie potrzebujesz, anuluj rezerwacje online.

Email Notice (Hold Pickup Spanish):       
Sus artículos están listos para recoger.          
Si no desea estos artículos, por favor ingrese a su cuenta en línea y cancele sus reservaciones.

Hold Pickup Reminder Notice

Text Notice (Hold Pickup Reminder SMS):         
Reminder: Your holds are ready for pickup. Check your online account for details.

Text Notice (Hold Pickup Reminder SMS Polish):         
Twoje zarezerwowane materiały są gotowe do odbioru. Sprawdź swoje konto online, aby uzyskać szczegółowe informacje.

Text Notice (Hold Pickup Reminder SMS Spanish):         
Recordatorio: Sus artículos están listos para recoger. Para más información, ingrese a su cuenta en línea.

Email Notice (Hold Pickup Reminder):         
Reminder: Your holds are ready for pickup.     
If you no longer want these items, please cancel your holds online.

Email Notice (Hold Pickup Reminder Polish):         
Przypomnienie: Twoje zarezerwowane materiały są gotowe do odbioru. Jeśli już ich nie potrzebujesz, anuluj rezerwacje online.

Email Notice (Hold Pickup Reminder Spanish):         
Sus artículos están listos para recoger.     
Si no desea estos artículos, por favor ingrese a su cuenta en línea y cancele sus reservaciones. 

1st Overdue Notices

Text Notice (1st Overdue SMS):         
You have overdue library items. https://catalog.swanlibraries.net/MyAccount

Text Notice (1st Overdue Polish SMS):         
Masz zaległe materiały w bibliotece. https://catalog.swanlibraries.net/MyAccount

Text Notice (1st Overdue Spanish SMS):         
Tiene artículos de la biblioteca vencidos. https://catalog.swanlibraries.net/MyAccount

Phone Notice (1st Overdue):
Hello, this is a message from the (*Library*) for:… (Patron’s name) You currently have items overdue on your library account. For more information please contact the (*Library*) at (*Library Phone Number*). You can also login and view your library account online at catalog dot swanlibraries dot net. Thank you and have a great day.

Email Notice (1st Overdue):      
The following items are overdue.

Email Notice (1st Overdue Polish):        
Następujące materiały są zaległe.

Email Notice (1st Overdue Spanish):     
Los siguientes artículos están vencidos

Second Overdue Notices

Text Notice (2nd Overdue SMS):         
You have overdue library items. https://catalog.swanlibraries.net/MyAccount

Text Notice (2nd Overdue SMS Polish):         
Masz zaległe materiały w bibliotece. https://catalog.swanlibraries.net/MyAccount

Text Notice (2nd Overdue SMS Spanish):         
Tiene artículos de la biblioteca vencidos. https://catalog.swanlibraries.net/MyAccount

Email Notice (2nd Overdue):         
The following items are overdue.

Email Notice (2nd Overdue Polish):         
Następujące materiały są zaległe.

Email Notice (2nd Overdue Spanish):         
Los siguientes artículos están vencidos.

Billing Notices

Email (Bill):     
The following items are overdue and assumed lost. Please return or pay for the items as soon as possible.

Email (Bill Polish):     
Następujące pozycje są opóźnione i zakłada się, że zostały zagubione. Zwróć lub zapłać za materiały tak szybko, jak to możliwe!

Email (Bill Spanish):     
Los siguientes artículos están vencidos y se supone que se han perdido. Por favor devuelva o pague los artículos lo antes posible.

Print:   
**BILLING NOTICE**    
The following item(s) are presently 42 days overdue and assumed lost. Please return or pay for the item(s) as soon as possible to prevent loss of borrowing privileges. If you have questions or would like to discuss payment options, please contact your home library to make arrangements.

Canceled Holds  

Email (Hold Cancellation):         
The following holds have been canceled because they were not picked up. If you still want the item, place a new hold.

Email (Hold Cancellation Polish):         
Następujące rezerwacje materiałów zostały anulowane. Jeśli nadal chcesz je zarezerwować, skontaktuj się z biblioteką.

Email (Hold Cancellation Spanish):         
Los siguientes artículos han sido cancelados porque no fueron recogidos. Por favor, si aún desea el artículo, haga una nueva reservación.

Expired Holds 

Email (Hold Expire):         
The following holds have expired. If you still want the item contact the library.

Email (Hold Expire Polish):         
Następujące rezerwacje materiałów wygasły. Jeśli nadal chcesz je zarezerwować, prosimy zrobić to ponownie.

Email (Hold Expire Spanish):         
Los siguientes artículos se han expirado. Si aún desea el artículo, por favor comuníquese con la biblioteca.

Courtesy Notice

Text Notice (Courtesy SMS):  
Your items will be due soon. https://catalog.swanlibraries.net/MyAccount

Text Notice (Courtesy SMS Polish):  
Wkrótce nastąpi termin zwrotu Twoich materiałów. https://catalog.swanlibraries.net/MyAccount

Text Notice (Courtesy SMS Spanish):  
Sus artículos se vencerán pronto. https://catalog.swanlibraries.net/MyAccount

Email Notice (Courtesy):         
The items below are due soon.

Email Notice (Courtesy Polish):         
Wkrótce nastąpi termin zwrotu następujących materiałów.

Email Notice (Courtesy Spanish):         
Los siguientes artículos se vencerán pronto.

 

Related Documentation:
Push Notifications in Aspen LiDA