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Hold Pickup Locations

Public library patrons can pick up holds at any public library in SWAN. Some special locations may restrict hold pickup to their patrons only.

Public library patron hold options

Any SWAN public library patron can pick up holds at any SWAN library. This includes non-SWAN reciprocal borrowers and Chicago Public Library patrons.

In the catalog and the Mobile app, patrons can choose a preferred pickup location other than their home library. Library staff can also select the preferred pickup location in WorkFlows.

Note: ILL_LIBS is no longer a valid pickup location. However, since it is the "home library" for non-SWAN reciprocal borrowers:

  • ILL_LIBS is visible as a location in WorkFlows
  • If patrons do not select a hold pickup location in the BLUEcloud Mobile app, it will default to their home library (ILL_LIBS).

If a hold is set to be routed to ILL_LIBS, library staff may need to investigate to route the hold to the appropriate location.

Limited hold pickup locations

Pseudo-libraries (lockers or drive-up windows) can be set as a pick-up location for all patrons or your library's patrons only.

School, academic, and special libraries are valid pickup locations for their library's patrons only.